1.1 Cancellation Notice

Tenant may cancel their subscription at any time. The quickest way is the self-serve Cancel Subscription action on the Subscription Management page (Billing, then Subscription), which confirms that access continues until the end of the current paid period and that the account and its data are then deleted after the deletion grace period. Tenant may also cancel by contacting support@myswimschool.co.za. Cancellations must be submitted before the start of the next billing cycle to avoid being charged for that period.

1.2 Access After Cancellation

Upon cancellation, the Tenant retains full access to the Platform until the end of the current paid billing period. Access is revoked at midnight on the last day of the paid period.

1.3 No Pro-Rata Refund on Advance-Billed Tiers

Fixed-tier subscriptions (Sprout, Growth, Pro, Elite, Enterprise) are billed monthly in advance on a pay-to-access basis. No pro-rata refund is issued for unused days within a paid billing period following a mid-cycle cancellation.

1.4 PAYG Cancellation

Pay-As-You-Go (PAYG) tenants are billed in arrears based on actual usage. Upon cancellation, a final invoice covering all usage up to the end of the most recent billing period will be issued and must be settled within the standard payment terms.

2.1 Make-Up Credit Policy

When a swimmer misses a scheduled lesson, the school may issue a make-up credit at its discretion. The issuance of make-up credits is configured by each individual school and is not a guaranteed platform-level entitlement.

2.2 Credit Expiry

Make-up credits expire after the number of days configured by the school (default: 30 days from issuance). Expired credits are automatically voided and cannot be reinstated.

2.3 No Cash Refund for Absences

Missed individual lessons do not qualify for a cash refund. The make-up credit system is the exclusive remedy available for class absences.

Each enrollment package has a cancellation policy configured by the school when the package is created. Where a package is cancelled early, the outcome is one of the following, and in every case any value returned is issued as an account credit, never as a card refund:

No card refunds. The Platform issues account credit notes only and cannot process card refunds or reversals. Where a school's package policy provides for actual money back, that payment is arranged directly by the school, outside the Platform.

Credits and overpayments. Account credits are not redeemable for cash; they are applied against future invoices at the same school. Any overpayment is likewise held as a credit and applied to the next invoice.

4.1 Raise a Dispute

Any disputed charge must be raised in writing within 30 days of the invoice date. Disputes raised after this period will not be considered.

4.2 Contact Channel

Platform subscription disputes (between Tenant and Provider) should be directed to billing@myswimschool.co.za. Parent disputes regarding class fees or package charges must be raised directly with the swim school; the platform Provider acts solely as the system operator and is not a party to those transactions.

4.3 Resolution

Provider will acknowledge dispute submissions within 3 business days and aim to resolve all billing disputes within 14 business days.

Cancellation and non-payment affect how long account data is kept:

Full retention details are set out in the Privacy Policy, and the per-school billing periods are configured by school administrators under Billing Terms.