2.1 Data Residency & Sovereignty (POPIA Section 57)

Provider covenants that the Production Environment is provisioned strictly within the Microsoft Azure South Africa North region. Automatic geo-replication to regions outside South Africa is disabled by default to ensure compliance with Section 57 of the Protection of Personal Information Act (POPIA) regarding cross-border data transfers[cite: 24].

2.2 COPPA Compliance (USA)

Where Tenant operates in the United States, Tenant warrants that it has obtained verifiable parental consent prior to inputting data of children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA) and COPPA 2.0[cite: 141, 145].

2.3 UK GDPR & Age Appropriate Design

For Tenants in the United Kingdom, the Platform is designed in alignment with the Age Appropriate Design Code (AADC). Provider processes data on the basis of "Privacy by Default".

3.1 Billing Structure

Subscription fees are calculated based on a dual metric of (a) Active Swimmers and (b) Coach Accounts. Fixed-tier subscriptions (Sprout, Growth, Pro, Elite, Enterprise) are billed monthly in advance on a pay-to-access basis; the Tenant must pay before the billing period begins to retain access to the Platform. PAYG subscriptions are billed monthly in arrears based on actual usage during the preceding billing period.

3.2 Recurring Billing & Tokenization

By enabling recurring billing, Tenant authorizes Provider to securely store a payment token via Paystack and automatically charge the registered payment method for the recurring subscription fee on the anniversary of the billing cycle.

3.3 Payment Gateways

Tenant acknowledges that payments are processed via third-party integrations, specifically Paystack. Tenant is responsible for any transaction fees levied by the gateway.

3.4 Currency

Fees are payable in ZAR. Indicative pricing in other currencies may be displayed but ZAR is the billing currency for all active tenants.

3.5 Refunds & Cancellations

Subscription cancellations, class absence credits, and package refund policies are governed by the Refund & Cancellation Policy, which forms part of this Agreement and is incorporated by reference.