Provider may suspend Tenant's access to the Platform, in whole or in part, where (a) fees are overdue and remain unpaid after the applicable billing reminders, (b) Tenant breaches the Acceptable Use Policy, or (c) continued use poses a security or legal risk to the Platform or to other tenants. For non-payment, suspension follows the billing lifecycle described in Section 8 and the Refund & Cancellation Policy. Provider will, where reasonable, give notice before suspension and will restore access promptly once the cause is resolved.

In processing personal information submitted by Tenant and its Authorized Users, Provider acts as an operator (processor) on behalf of Tenant and processes that data only to provide the Platform and as instructed through Tenant's use of it. Provider engages sub-processors (including the hosting, payment, and email providers) to deliver the service. The current sub-processor list, together with each sub-processor's purpose and location, is maintained in the Privacy Policy, which forms part of this Agreement and is incorporated by reference.

The Platform integrates with third-party services, including Paystack for payment processing. Those services are governed by their own terms and privacy policies, and Provider does not control and is not responsible for their availability, performance, or acts and omissions. Tenant's use of a third-party service through the Platform is at Tenant's own risk and may be subject to fees levied by that provider.

Provider may from time to time make available features that are in development or labelled beta, preview, or coming soon, including the Custom Branded Mobile Application described in Exhibit B. Such features are provided on an "as is" basis, may change or be withdrawn without notice, carry no availability commitment, and are excluded from any warranty. Tenant should not rely on an in-development feature for a critical business function until it is generally released.

To the fullest extent permitted by law, the Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Provider does not warrant that the Platform will be uninterrupted, error free, or free of harmful components, or that it will meet Tenant's requirements. Nothing in this section limits any warranty or right that cannot lawfully be excluded under the Consumer Protection Act (CPA) or other applicable South African law.

Tenant shall indemnify and hold Provider harmless against third-party claims, losses, and reasonable costs arising from (a) Tenant's Service Data or its collection, use, or disclosure, (b) Tenant's breach of this Agreement or the Acceptable Use Policy, or (c) Tenant's failure to obtain a lawful basis or the consent of a competent person, parent, or guardian where required. Provider shall give Tenant prompt notice of any such claim and reasonable cooperation in its defence.

Each party may receive confidential information of the other. The receiving party shall use that information only to perform under this Agreement, protect it with the same care it applies to its own confidential information (and no less than reasonable care), and not disclose it except to personnel and sub-processors who need it and are bound by similar obligations, or where disclosure is required by law. This obligation does not apply to information that is or becomes public through no fault of the receiving party, or that was lawfully known or independently developed.

Neither party is liable for any delay or failure to perform (other than a payment obligation) caused by an event beyond its reasonable control, including acts of God, load shedding or power failure, failure of telecommunications or internet providers, failure of a third-party service, cyber attack, fire, flood, epidemic, war, civil unrest, or government action. The affected party shall use reasonable efforts to mitigate the effect of the event.

Provider may update this Agreement from time to time, for example to reflect changes to the Platform, to its sub-processors, or to the law. Provider will update the version and Last Updated date shown above and, for material changes, will give reasonable notice through the Platform or by email before the changes take effect. Tenant's continued use of the Platform after the effective date constitutes acceptance of the updated Agreement. If Tenant does not accept a material change, Tenant may cancel as set out in Section 8.